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Accountability Objective

The Director of Service Delivery is responsible for the total care and services delivered to clients.  The DSD is accountable for all hiring, competency testing, training, supervision and compliance with standards of the company, State of Michigan rules, regulations and licensure requirements as it relates to the services delivered.  Primary duties include: clinical oversight, coordinating effective communication with caregivers and others to assure accurate flow of information; assessments, assignment of caregivers based on identified skill set; supervision and training.

Education

Bachelor’s Degree preferred in nursing, with a RN license in good standing.  All Directors and Supervising Nurses must complete a required 60 hour classroom training course.  In addition, all Directors must complete any state mandated training required in accordance with state rules and regulations.

 Experience

·          Must have a minimum of one year experience in managing staff in a healthcare setting and 2-3 years experience with a home care agency preferably dealing with senior care.

·          Knowledgeable in regulations of Medicare, Medicaid and Waiver programs for all services available in the home care industry.

·          Experience with JCAHO is a strong plus.

·          Experience with quality programs, infection control, safety or emergency management.

·          Strong clinical skills and experience in a home care environment, preferably with a certified agency.

·          Experience in hiring, and other duties associated with human resources and maintaining personnel records.

·          Experience in auditing and maintaining clinical records in compliance with state, federal and quality rules and regulations.

·          Strong interpersonal and customer service skills.

 

Essential Duties and Responsibilities

·          Responsible for implementing and supervising all policies and procedures of the company and administratively supervises the delivery of all care.

·          Builds strong relationships with referral sources in community and with caregivers.

·          Assists with effort to get home healthcare name into the community and regarded as the best in the business. Assures that information released to the public is accurate and timely.

·          Educates the community, clients and families on services available

·          Must maintain focused follow-up and consistency in meeting with referral sources and others in the community.

·          Ability to manage and coordinate a client’s needs using a case management approach

·          Accountable for the appropriate and timely documentation of client records, personnel records and financial records. The Director reviews and assures accuracy of all client care and service delivery documentation.

·          Recruits, hires, and trains caregivers and coordinates and develops relationships with staff to assure all clients admitted have adequate staff in accordance with their service plan or Plan of Treatment. 

·          Ensures all staff are adequately trained and evaluated in accordance with policy, procedure and rules and regulations.

·          Is a member of the Quality and Performance Improvement Committee and is responsible for all aspects of this program including the customer satisfaction survey process, infection control, staff safety, emergency management and overall improvement of the outcomes of patient care.

·          Provides client care services as needed when qualified.

 

Compliance Responsibilities

·          Adheres to and demonstrates home healthcare culture core values as defined in the Code of Conduct.

·          Must demonstrate a stable, drug free background with no criminal record.

·          Must have a safe driving record as evidence by a DMV.

·          Protects the confidential nature of brand specific information and client information in compliance with State and Federal law.